Support
How to contact Lungeable support, report unsafe chat, pause contact, appeal a safety decision, and get account or privacy help.
Last updated: Jul 25, 2026 · Support and safety policy version 2026-07-25.1
At a glance
- Support is available by email for account access, privacy, deletion, and launch-review questions.
- Use in-app settings first for account deletion, logout, and password changes when you can still access the app.
- Coach-managed workspace questions may require coach-side confirmation before support can complete a request.
- Privacy, export, correction, and deletion-help requests can be routed through support-reviewed handling.
- Chat participants can report a conversation or message and can immediately pause direct contact without waiting for support.
- Safety reports are prioritized by urgency. A report receipt confirms submission but does not promise a response deadline or emergency response.
- If you used Sign in with Apple, Lungeable attempts to revoke the Apple connection during deletion, but Apple-side cleanup may still require manual removal in Apple ID settings.
Community standards
Lungeable does not allow harassment, sexual exploitation or unwanted sexual content, hateful conduct, credible violence or self-harm encouragement, spam or scams, or unsafe training and medical claims presented as diagnosis or professional care.
Do not use chat to threaten, exploit, deceive, impersonate, solicit protected health or payment credentials, or pressure someone to train through pain or ignore professional medical advice. Coaching discussion must stay respectful, relevant to the coaching relationship, and appropriate for the people in the conversation.
Report, block, and safety holds
Use the conversation menu to report a thread, or press a specific incoming message to report that message. You can choose Report and pause contact, which is recommended when you do not want further interaction, or Report only.
Pausing contact takes effect immediately and does not depend on the moderation service. The direct thread becomes read-only, the current published plan and existing history remain readable, and the coach may draft privately but cannot publish a new plan. New messages, reactions, attachments, and mentions are rejected while the hold is active.
Only the person who voluntarily paused contact can restore it. Support may impose or remove a separate policy restriction, but support will not silently remove a person's voluntary block. Ending a coaching relationship is a separate action with separate archival consequences.
How safety review works
Reported or newly submitted human-authored text, images, and transcribed voice may be checked for safety and reviewed by authorized support staff. Content that is quarantined is not delivered to recipients. If automated screening is unavailable, new human-message delivery is paused with a retry state; reporting and blocking remain available.
Safety records are minimized: audit and moderation logs store references, policy versions, hashes, category flags, and decisions rather than duplicating message bodies, images, or transcripts. Closed safety and audit records follow the existing 24-month retention baseline, subject to legal preservation requirements described in the Privacy Policy.
Review priority and immediate danger
Reports involving sexual content, hate, violence or self-harm, or unsafe training or medical claims are prioritized as urgent. Other reports are prioritized according to their reported risk. A report receipt confirms submission, but review timing depends on available coverage and no fixed public response deadline is promised.
If someone may be in immediate danger, contact local emergency services or an appropriate local crisis resource. Lungeable is a coaching product and does not provide emergency response, diagnosis, or medical care.
Appeal a safety decision
To appeal a moderation decision or policy restriction, email support@lungeable.com. Include the report or support reference if one was provided and explain what you believe should be reviewed. Do not resend objectionable content unless support specifically requests it.
An appeal does not automatically restore contact or remove a safety restriction. A person who voluntarily paused contact remains the only person who can restore that voluntary connection.
Contact support
Email support@lungeable.com for account access, deletion, privacy, or reviewer questions. Include the email address tied to the account when possible so support can verify the right user safely.
Use settings first when you still have access
If you can sign in, open Settings in Lungeable first. Settings is the canonical place for logout, password changes, and account deletion before support takes over.
Coach-managed workspaces
If a coach owns the workspace or manages access, support may need coach-side confirmation before changing access or completing deletion-related follow-up safely.
Deleting an account does not automatically end separate coach-owned service relationships or workspace access arrangements that still need to be closed out.
Privacy and deletion help
For export, correction, access, or deletion-help requests, email support@lungeable.com or review the public Delete account guide.
If you used Sign in with Apple
Lungeable attempts to revoke the Apple connection automatically during account deletion. If Apple still shows Lungeable afterward, remove Lungeable from Apple ID settings so both sides stay aligned.