Terms of Service

These Terms of Service govern your access to and use of the Lungeable website, Coach Desk, mobile or web app, billing and subscription flows, support channels, and AI-assisted product features (collectively, the "Service"). By using the Service, you agree to these Terms.

Related documents and supplemental business terms

Your use of the Service is also informed by our Privacy Policy, Medical & Coaching Disclaimer, and AI Policy. If you use Lungeable as a paying coach workspace, business customer, or team owner, our Coach Business Terms are incorporated into the purchase and workspace relationship unless separate written commercial terms say otherwise. Where offered, our Data Processing Addendum may also apply unless separate written commercial terms say otherwise.

Who you are contracting with

These Terms apply between you and Lungeable, unless a separate checkout, invoice, order form, or other written commercial documentation tied to your account expressly names a different contracting entity for that specific purchase or workspace.

If you are purchasing Lungeable for a business, make sure your checkout, invoice, order form, or separate written commercial terms identify the contracting entity, billing owner, and notice route tied to that purchase.

Eligibility and account responsibility

You are responsible for providing accurate account information, maintaining the confidentiality of your login credentials, and all activity that occurs under your account. Self-serve Lungeable accounts are for people age 18 or older. Coach-invited client use may be subject to additional eligibility, guardian, or program-specific requirements, and coaches are responsible for obtaining any permissions needed before inviting a minor client into the Service.

Coach-managed use and client use

Lungeable supports coach-managed workflows and client-visible training workflows. Coaches are responsible for the lawfulness of client data they upload, import, or share, for programming decisions, and for operating within their scope of practice and applicable law. Clients are responsible for the accuracy of the training context they provide and for how they use the Service.

User content and permissions

You retain ownership of the content you submit to Lungeable. You grant Lungeable the rights needed to host, process, secure, display, back up, and transmit that content as required to operate the Service. You represent that you have the permissions needed to upload or share any plan, message, media, imported file, or client data you provide.

Acceptable use

• Do not misuse the Service or attempt unauthorized access to systems, accounts, or data.
• Do not upload unlawful, deceptive, harmful, or infringing content.
• Do not use the Service to harass, impersonate, exploit, or defraud other people.
• Do not use the Service as a substitute for professional judgment, clinical care, or emergency response.

Billing, renewal, and cancellation

Paid plans, seat charges, or other recurring fees may renew automatically until canceled. If a trial, discounted introductory period, or billing deferral applies, you authorize the paid subscription to begin when that period ends unless you cancel before then. Billing is handled through third-party payment providers such as Stripe.

Plan pricing, renewal timing, taxes, and cancellation controls are presented in the applicable checkout, invoice, order form, or account surface. Except where required by law, expressly stated in writing, or provided in the applicable checkout flow, fees are non-refundable.

Cancellation, deletion, and data effects

Canceling billing stops future renewals for the applicable plan, but it does not instantly delete your account or erase related records. Deleting an account does not automatically cancel every external billing, tax, or coach-owned workspace obligation. Resolve billing first when possible and review the public Delete Account flow before assuming deletion will finish immediately.

AI-assisted features

Some features may use AI to generate summaries, suggestions, or draft adjustments. AI outputs may be inaccurate, incomplete, or inappropriate for a specific person and must be reviewed before use. In coach-managed use, coaches remain responsible for final decisions. See our AI Policy.

Medical boundary and no results guarantee

Lungeable is training software. It is not medical advice, diagnosis, treatment, rehabilitation, physical therapy, or return-to-play clearance. We do not promise specific performance, physique, injury, or coaching outcomes. See our Medical & Coaching Disclaimer.

Availability and warranty disclaimer

The Service is provided on an "as is" and "as available" basis to the extent permitted by law. We may update, improve, or remove features over time. We do not promise uninterrupted availability, error-free operation, or that every feature will remain unchanged.

Limitation of liability

To the fullest extent permitted by law, Lungeable will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, data, or business interruption arising out of or related to the Service.

To the fullest extent permitted by law, Lungeable's aggregate liability for claims arising out of or related to the Service will not exceed the amounts paid to Lungeable for the Service giving rise to the claim during the 12 months before the event, or US$100 if no fees were paid, unless non-waivable law requires otherwise.

Suspension and termination

We may suspend, restrict, or terminate access to protect users, investigate abuse or fraud, respond to misuse, address security issues, comply with law, or enforce these Terms. You may stop using the Service at any time. After termination or deletion, some records may remain where needed for billing, tax, fraud-prevention, audit, backup, or legal reasons.

Disputes, governing law, and contact

Any dispute or claim will be governed by the law identified in the applicable checkout, invoice, order form, or other written commercial documentation tied to your account. If a separate written commercial document also specifies a forum, notice address, or dispute procedure, that written document controls to that extent. If no separate written commercial documentation specifies a governing law, the law of the principal place from which the Lungeable operator manages the Service will apply, excluding conflict-of-law rules, unless non-waivable local law requires otherwise.

Questions, business-contact requests, DPA requests, or dispute notices can be sent to support@lungeable.com. Please label legal or dispute notices clearly so they can be routed correctly.